Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@soundpeats.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@soundpeats.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@soundpeats.com.

If your SOUNDPEATS item has any defect as the result of the materials or workmanship we want to make it right!

Orders can be returned for any reason within 30 days from the date the order was received.

If you want to apply for a refund or a replacement, you can email us at support@isoundpeats.com and we can provide you with the address to our warehouse where you can return the product. The customer needs to pay the return shipping cost, as we’re not able to request a return shipping label from a courier partner at the moment, you need to check with your local postal service. Once we receive the product in our warehouse, we will issue a refund for the total amount of invoiced (we will not cover the return shipping cost).

For items purchased from third-party platforms, we recommend you contact the original seller directly.

Received the wrong items or defective products

If you find that the product you have received is not what you ordered or comes in a defective condition, please provide an image of the product, the tracking number and order number, email to us at support@isoundpeats.com within 7 days after the order has been delivered to you. Our customer support team will help you out.

Order cancellations

If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.

Refunds (if applicable)

We offer a refund/replacement only once we have received the product. It generally takes up to 5 working days for the refund to process. Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit company. it may take some time before your refund is officially posted. Next, contact your bank. There’s some processing time before a refund is posted. If you’ve done all of those and you still haven’t received your refund yet, please contact us at support@isoundpeats.com.